Writing good code or being a good software developer may not be enough to build the right applications and infrastructure in a computerized and automated environment. The best of codes may become unfit for greater systems and this could lead to a number of problems and misunderstanding between IT operations teams and other stakeholders. Hence, there is a need to spend time and try and come out with the right DevOps culture. This could lead to an improved workflow, collaboration, and transparency and also lead to tightening the feedback loop between teams. This could help address many issues pertaining to the daily operation of various software driven solutions. It could assist in identifying incidents and problems that would later become as showstoppers for the organization. However, there is a need to have a better understanding of these Incident Management Software System and we will be talking more about it over the next few lines.
Understanding The Five Important Steps
To begin with, there is a need to have the right breakup of any incident management lifecycle. They are generally broken down into five important steps. They are detecting the incident, the response time, the remediation efforts, analysis, and readiness. The above are considered sacrosanct and suitable for any team and also suitable for any hardware or software that is set up. Each and every incident follows these basic steps. However, we need to bear in mind that IT operations and software development have moved ahead with times. This also calls for changing and improving ticketing systems and service desks keeping in mind the changed scenario.
Open Source Tools And Agility
If you look at the best of the incident management system, you can be sure about a few important things. To begin with it certainly will have a very agile information management system. Further, it also will be able to work using different types of open source tools. This could help in improving the collaboration across the various areas of software development, business teams and IT teams. It should be able to provide the right balance between security and risk balancing without the best of service reliability and the best of development speed. IMS solutions should be able to easily integrate reliability and security. This will lead to development speed. It also helps in faster delivery of various resilient services and applications.
Some More Points Worth Looking At
The IT teams along with DevOps must be in a position to do their due diligence and only then they should go in for buying or building an incident management solution. You must be in a position to map out as to how the incident management processes will look. The software architecture should be able to fix responsibilities at different levels. The actionable points and areas must be defined adequately so that the desired results are available within the shortest period of time.
It also should be able to offer a free download of reports, alerts should be contextual in nature and ensure that only useful information is attached to the alert. There should be an effort to integrate monitoring and alerting in the same platforms. This helps on-call staff and other service providers to be sure as to what exactly should be done.